FREQUENTLY ASKED QUESTIONS

Updated – 10th Feb 2021

WHERE CAN I BUY YOUR PRODUCTS?

A full range of my current products are available to buy from the shop section of this website and also on Etsy.

WHICH COUNTRIES DO YOU SHIP TO?

I only ship to the UK from this website, however I ship internationally from my Etsy shop. 

Please keep an eye on my Instagram @ShinyShrimp_ or for updates on the homepage, which is regularly updated for when I might introduce international shipping.

WHEN WILL I RECEIVE MY ORDER?

Currently, all orders are dispatched within 1-2 working days via First Class post with Royal Mail unless otherwise discussed. Royal Mail’s delivery aim for the first-class post is 1-2 working days. However, due to the Covid-19 pandemic, the Royal Mail have received an unprecedented amount of mail as well as shortages in staff, so there might be some delays in some areas. I really appreciate your patience if your order is slightly delayed.

IT HAS BEEN A WHILE AND MY ORDER HASN’T ARRIVED, WHAT DO I DO?

I’m sorry to hear your order hasn’t arrived yet. For orders throughout the UK, your order should arrive within a couple of days, however I cannot claim that it is lost with the Royal until 10 working days has passed.

If it has been more than 10 working days since you received a dispatch confirmation, please write to me at orders@shinyshrimp.co.uk and I’ll either send you a replacement or a full refund. 

Due to Covid-19, there have been some delays throughout the Royal Mail due to unprecedented amounts of mail and staff shortages, so I really appreciate your patience if there is a delay to your order. Even if 10 working days have already passed, it may still arrive.

I ABSOLUTELY LOVE MY ORDER, WHERE CAN I LEAVE A REVIEW?

First of all, thank you! I’m so glad you love your order. You can write a review on each product that you buy, by going to the product itself in the shop and writing a review on the “review” tab at the bottom of the page. I read each and every review and they mean so much to me, they also help others decide whether to buy or not, so I really do appreciate each one. Thank you.

THERE IS A PROBLEM WITH MY ORDER WHAT DO I DO?

I’m so sorry to hear that. The best thing to do is to email me at orders@shinyshrimp.co.uk and I’ll be happy to discuss your concerns.

WHERE CAN I FIND YOU ON SOCIAL MEDIA?

I’m @ShinyShrimp_ on Instagram and I hang out there a lot of the time and update Instagram stories regularly with the goings-on behind the scenes. You can also find me on Facebook.

HOW CAN I SUPPORT YOUR WORK?

Thank you! There are plenty of ways to support my work, buying from my online shop is one of the best ways. You can also “buy me a ko-fi” which will go towards funding new products.There are plenty of ways to support an artist/designer without spending money too, liking, commenting and sharing my posts on social media all help in spreading the word.

HOW CAN I KEEP UP TO DATE WITH NEW PRODUCTS?

Currently, the best way of keeping up to date with new products and updates is to follow me on social media and I will announce any new products there. 

I’D LOVE FOR YOU TO DESIGN SOMETHING ESPECIALLY FOR ME, HOW CAN I GET IN TOUCH?

First of all, yay! I’d be happy to discuss your project with you, please email me at hello@shinyshrimp.co.uk and I’d be happy to chat.

I’D LOVE TO COLLABORATE ON A PRODUCT, HOW CAN I GET IN TOUCH?

Yay! I’d be happy to discuss your project with you, please email me at hello@shinyshrimp.co.uk and I’d be happy to chat.

If you have any further questions, please email me at hello@shinyshrimp.co.uk