PRIVACY POLICY

Who we are

Shiny Shrimp is a stationery and gift shop run by UK based Graphic Designer and Illustrator, I take your privacy very seriously. I will never trade, sell or rent your private information or share your details in any way other than how I’ve detailed in this privacy policy. This Privacy Policy describes how and when I collect, use, and any reasons why I might disclose information (i.e. for legal or tax purposes) and how I keep it safe from others seeing it. This Privacy Policy does not apply to the practices of other companies that I do not own or control. My website address is: https://www.shinyshrimp.co.uk and you can contact me at hello@shinyshrimp.co.uk

What personal data we collect and why we collect it

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

CONTACT FORMS

If you contact me through my contact page or via email, I will need your name and email address. This information is kept temporarily on my website server which is protected by Jetpack security and is also sent directly to my Gmail inbox and will be used solely for responding to your inquiry and will not be shared.

COOKIES

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

WOOCOMMERCE

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

Note: you may want to further detail your cookie policy above.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

MAILCHIMP FOR WOOCOMMERCE

When shopping, we keep a record of your email and the basket contents for up to 30 days on our server. This record is kept to repopulate the contents of your basket if you switch devices or needed to come back another day. Read our privacy policy here.

When you subscribe to my email newsletter

If you subscribe to my email newsletter, otherwise known as the Penguin Post. I will use your email address and first name in order to keep you up to date with new products and offers through your email inbox. I use Mailchimp to handle my email newsletter and you can view their privacy policy here. You are free to unsubscribe at any time using the “unsubscribe” link at the bottom of each email or contact me at hello@shinyshrimp.co.uk

PAYMENTS

We accept payments through PayPal or Stripe via WooCommerce Payments. When processing payments, some of your data will be passed to PayPal or Square, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and the Stripe Privacy Policy for more details.

WHO ON OUR TEAM HAS ACCESS

Only Sian Shrimpton has access to the information you provide:

  • Order information: for example what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, billing and shipping information.

We use this information to help fulfill orders, process refunds and support you.

WHO I SHARE YOUR DATA WITH

My website is hosted by one.com and you can view their privacy policy here. My online shop is powered by WordPress and WooCommerce and their privacy policy is here.

If you request a password reset, your IP address will be included in the reset email.

All online payments taken through shinyshrimp.co.uk are managed by either Stripe via WooCommerce payments or Paypal, I do not see your payment details. Click here to see the privacy policies for PayPal and Stripe

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you ever want to view, amend or delete any your personal information that I hold, or if you have any questions or concerns, you may contact me at hello@shinyshrimp.co.uk

Last updated 13 October 2021